HAPPY HOLIDAYS!
FROM
THE OTSUKA PATIENT ASSISTANCE FOUNDATION, INC.
The OPAF Call Center and Specialty Pharmacy will be observing the following holiday schedule:
Day Before Thanksgiving – 11/26
Half-day (closed at 1pm ET)
Thanksgiving Day – 11/27
Closed
Day after Thanksgiving Day – 11/28
Closed
Day Before Christmas Eve – 12/23
Half-day (closed at 1pm ET)
Christmas Eve – 12/24
Closed
Christmas Day – 12/25
Closed
New Year’s Eve – 12/31
Half-day (closed at 1pm ET)
New Year’s Day – 1/1/2026
Closed
IMPORTANT MESSAGE
Federal regulations require all Otsuka Patient Assistance Foundation, Inc. (OPAF) enrollees with government issued insurance, such as Medicare or Medicaid, to reapply at the start of each calendar year. All current Medicare and Medicaid enrollments will end on December 31, 2025. A 2026 OPAF application packet will be mailed to currently enrolled Medicare and Medicaid patients the week of November 17, 2025. All completed applications for Medicare or Medicaid patients received prior to the end of the year will be reviewed by our Patient Access Advocates beginning January 2, 2026, and eligibility determination notices will be sent on or after that date. Please note, eligibility is reassessed annually; current enrollment does not guarantee renewal.
If you have any questions, you may contact us at 1-855-727-6274 Monday-Friday 8 AM-6 PM EST or You may send a SECURE MESSAGE by using the “Message Us” red icon below. OPAF’s secure message platform is password protected and HIPAA complaint. Your message will be received, and our Patient Access Advocates will respond shortly.
During this time, OPAF may experience higher call volumes, which may result in longer wait times. Please have patience as we help everyone needing OPAF assistance.
