OPAF Care Connect
If you’re an HCP, you can use the Otsuka Patient Assistance Foundation (OPAF) portal on behalf of your patients to submit and track applications, download forms, access patient information, and more. Plus, the portal offers the fastest patient application processing time — you’ll receive your patient’s eligibility determination within 48 hours once all documentation has been submitted. If you do not have access to the portal, you can download the paper application below.
OPAF Care Connect Benefits
Apply Online For Your Patients
Submit and manage your patient applications from start to finish:
Receive eligibility determination within 2 business days
Use your work space to find patient applications, consent forms, and documents
Email patient eConsent and HCP eSignatures for a seamless application process
Store individual prescriber information and patient prescription details for quick product orders
Find Documents Quickly and Easily
Access relevant patient documentation and treatment information in a secure, online location:
Search for patient information quickly with My Case Search
Initiate annual applications from existing patient case information
Store patient eConsent forms for future assistance applications
Get Up-to-Date and Timely Notifications
Stay informed with email notifications for patient applications and product requests:
Get updates regarding your patient application status and determination results
Receive notifications when it’s time for annual patient reapplications
Track the status of product shipments
During this extraordinary time, Otsuka Patient Assistance Foundation, Inc. (OPAF) continues to assist patients that have been prescribed an Otsuka medication. Our foundation is open during our standard business hours of Monday-Friday 8am-8pm EDT.
If you are facing a hardship because of the COVID-19 crisis such as:
- Changes to your employment status such as losing your job or being temporarily furloughed;
- Changes in your insurance or medication costs;
Please contact OPAF immediately at
We are continuing our goal of helping patients that are facing difficulty accessing their prescribed Otsuka medication.
April 2020PAUS20EUC0002
During this extraordinary time, Otsuka Patient Assistance Foundation, Inc. (OPAF) continues to assist patients that have been prescribed an Otsuka medication. Our foundation is open during our standard business hours of Monday-Friday 8am-8pm EDT.
If you are facing a hardship because of the COVID-19 crisis such as:
- Changes to your employment status such as losing your job or being temporarily furloughed;
- Changes in your insurance or medication costs;
Please contact OPAF immediately at
We are continuing our goal of helping patients that are facing difficulty accessing their prescribed Otsuka medication.
April 2020PAUS20EUC0002
Secure messaging ensures patient privacy because it is a HIPAA-compliant, password-protected electronic messaging platform. You can communicate directly with an OPAF Patient Case Coordinator without having to pick up the phone. Through the platform you can securely send electronic messages with any questions, communications, and documents at your convenience.
Because it is HIPAA-compliant, there is a one-time account activation process. The activation process takes less than 3 minutes. Once your account is active, you can send messages to OPAF immediately.
To setup your OPAF secure message account follow the steps below:
- Click on the (button or envelope) below to start the process
- The system will prompt you to enter your email address as a "New to SecureContact"
- A verification email will be sent to the email address that you entered
- In your email inbox, you will find a message from
"[email protected]" - Open this message and click on the link to activate your account
- Complete the account activation by creating a password
- Your account is active, and you can securely send a message to OPAF
If you have any questions, please contact OPAF at 1-855-727-6274 8:00 AM - 8:00 PM EST.